Support reports and replies

When you choose Report an Issue, Cisr sends the email address and description you enter, app and operating system versions, and connection/Premium status to its support service hosted on Alibaba Cloud. Personal messages, notification contents, health readings and purchase tokens are not attached automatically. Support staff can view your report and replies in a protected administration panel. Email delivery is handled through our support mail provider (GoDaddy); the current support mailbox is [email protected] and outgoing messages are labelled Cisr Support. Replies include a private conversation link; anyone you share that link with can access that ticket. Reports are retained for support follow-up until removed on request or no longer needed. Local operational backups rotate after 14 daily copies. Contact [email protected] to request removal of support reports. These support records are separate from subscription verification records.